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Terms and Conditions

As with all terms and conditions, these get a bit technical and we're sorry if they sound rather formal. However, they are pretty standard and designed to enhance your on-line shopping experience and make it as easy and secure as possible.

The terms and conditions apply to the use of the myschoolwear.co.uk website for My Schoolwear Ltd t/a Trutex Didcot.

By placing an order with us, you are agreeing to accept these terms and conditions.

Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. Any changes will take effect on the date they are posted on our website.

If you do not agree with the terms and conditions set out below, you should not use or access this website.

If you have any queries relating to our terms and conditions, please contact us before placing an order.

The terms and conditions apply to all transactions between Trutex Didcot and yourself. They do not affect your statutory rights. Please read them carefully.

These terms and conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been paid for, dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit our store.

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we will inform you, and may offer you an alternative.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period or while stock is available.

Order Processing

Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this within 48 hours for all orders in to our shop Mon-Sat (excluding Bank Holidays).

Order Tracking

You can track the progress of your order at any time by logging into My Account from the Home page on this website.

Secure Shopping

Why you can feel secure shopping with us

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which is an industry leader in secure internet transactions. SagePay is used by thousands of other UK businesses for transaction security.

Industry leading transaction security

Card processing is issued by Sage Pay. This company does not retain, share, store or use personally identifiable information for any secondary purposes other than order fulfilment. All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information. SagePay has private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

Delivery Information

We will automatically calculate the delivery charge for you as you add items to your basket.

Delivery is charged at £3.95 for UK mainland and sent by Royal Mail standard signed for service.

We strive to despatch 'in stock' orders within 48 hours of receiving your payment if possible, however we will be in touch if there are any delays.

If stock is marked as 'available to order' then the order will be despatched as soon as it is received instore.

If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection costs.

If you should refuse delivery of goods, or are not available to accept the delivery, you will be required to cover any extra costs incurred. Royal Mail usually allow for collection from a local sorting office.

Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) may experience longer delivery times.

If you need morning, Saturday or "next working day" delivery, this may be possible but will also incur additional charges. Please contact us to arrange this.

We will routinely only deliver goods to the address on the order, if you require a redirection please contact the shop on 01235 211011.

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours.

If you are ordering goods that are out of stock we will dispatch them as soon as they are received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any such delay.

Free Delivery

From time to time we will offer free delivery of school uniform items when the order total is over £70.We notify these offer periods on our home page and it will be automatically applied at checkout.

Returns Policy

When you buy something from myschoolwear.co.uk you will not be able to see it, touch it, feel it or try it. So of course you will be able to return any items (with the exception of tights and socks) for a full refund or exchange.

Please ensure you download, print out and complete a Trutex Didcot returns form.

As we often have a high demand for items, we would like to have any returns back within 10 working days so that we can sell them to someone else.

We will process your return as soon as we receive the unwanted items and have checked that they are in their original condition, packaging and still have the labels attached.

Your refund will be processed within 3 working days of us receiving the items.

You will need to pay the postage to return your item to us, filling in a returns form and enclosing your receipt (or a photocopy will be OK).

Please return your item(s) to:

Website Returns
Trutex Didcot
14 Cockcroft Road
Didcot
Oxfordshire
OX11 8LL

We suggest for your own protection you use a signed for delivery service as proof of postage is not proof of delivery.

You may also return the item(s) in person to our store:

Trutex Didcot, 14 Cockcroft Road, Didcot, Oxfordshire, OX11 8LL

If you would like to exchange your unwanted items for something else, please make a note of this on the returns form.

We may need to contact you to discuss your return so please also write down your phone number or email address for us. (We would only use your phone number to discuss your return and wouldn't harass you with sales calls.)

If the item isn't quite right and you would like some help finding something that is, please call one of our friendly team who work with our lovely customers in the real world all day and know how the stock looks and fits.

Ring us on 01235 211011, Monday to Saturday 9.00am to 4pm.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.

 

Privacy Policy

Trutex Didcot is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry to complete your business with Trutex Didcot, we will ensure this is collected lawfully and in accordance with Data Protection.

We do not pass your personal information on to third parties.

All transactions that you initiate with Trutex Didcot on the myschoolwear.co.uk web site are confidential. Your name will not be added to any third party mailing lists. We have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

  • To process your on-line order.
  • To provide you with the most efficient possible service.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Trutex Didcot are carrying out, (if you have selected to receive these communications).

Right to request information

You have a right to request a copy of any personal data held by Trutex Didcot at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by Trutex Didcot) to us.

Trutex Didcot, 14 Cockcroft Road, Didcot, Oxfordshire, OX11 8LL.

Changes to this policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on 5/4/2020.

Law

These terms and conditions of sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales are concluded in English only and that no public filing requirements apply.

Fraud Prevention

We reserve the right to pass on any information you provide to us via the website to aid parties involved in fraud prevention and detection.

Other

All correspondence must be in English.

Our usual opening hours are Monday to Friday 9.00am to 5pm, and Saturday 9.00am to 4.00pm.

Our VAT number is: 614 8550 40

We are a member of the British Independent Retail Association and the Schoolwear Association.

 

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