We will automatically calculate the delivery charge for you as you add items to your basket.
Delivery is charged at £3.95 for UK mainland and sent by Royal Mail standard signed for service.
We strive to despatch 'in stock' orders within 48 hours of receiving your payment if possible, however we will be in touch if there are any delays.
If stock is marked as 'available to order' then the order will be despatched as soon as it is received instore.
If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection costs.
If you should refuse delivery of goods, or are not available to accept the delivery, you will be required to cover any extra costs incurred. Royal Mail usually allow for collection from a local sorting office.
Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) may experience longer delivery times.
If you need morning, Saturday or "next working day" delivery, this may be possible but will also incur additional charges. Please contact us to arrange this.
We will routinely only deliver goods to the address on the order, if you require a redirection please contact the shop on 01235 211011.
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours.
If you are ordering goods that are out of stock we will dispatch them as soon as they are received from our supplier.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any such delay.
From time to time we will offer free delivery of school uniform items when the order total is over £70.We notify these offer periods on our home page and it will be automatically applied at checkout.
When you buy something from myschoolwear.co.uk you will not be able to see it, touch it, feel it or try it. So of course you will be able to return any items (with the exception of hosiery) for a full refund or exchange.
Please ensure you download, print out and complete a Trutex Didcot returns form.
As we often have a high demand for items, we would like to have any returns back within 10 working days so that we can sell them to someone else.
We will process your return as soon as we receive the unwanted items and have checked that they are in their original condition, packaging and still have the labels attached.
Your refund will be processed within 3 working days of us receiving the items.
You will need to pay the postage to return your item to us, filling in a returns form and enclosing your receipt (or a photocopy will be OK).
Please return your item(s) to:
14 Cockcroft Road
We suggest for your own protection you use a signed for delivery service as proof of postage is not proof of delivery.
You may also return the item(s) in person to our store:
Trutex Didcot, 14 Cockcroft Road, Didcot, Oxfordshire, OX11 8LL
If you would like to exchange your unwanted items for something else, please make a note of this on the returns form.
We may need to contact you to discuss your return so please also write down your phone number or email address for us. (We would only use your phone number to discuss your return and wouldn't harass you with sales calls.)
If the item isn't quite right and you would like some help finding something that is, please call one of our friendly team who work with our lovely customers in the real world all day and know how the stock looks and fits.
Ring us on 01235 211011, Monday to Saturday 9.00am to 4pm
This does not affect your statutory rights.